Shipping policy

CHAMOMILE AND LACE Shipping Policy

1. Processing Time

• Orders are processed within 1-3 business days (excluding weekends/holidays).

• During peak seasons (e.g., Black Friday, Valentine’s Day), allow 3-5 business days for processing.

• You’ll receive a confirmation email with tracking once your order ships.

2. Shipping Options & Delivery Times

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-3 business days 

• Local Pickup: Free  (contact us to arrange).

• Delivery times start after processing and vary by carrier.

3. International Shipping

• Available to select countries; shipping costs calculated at checkout.

• Customers are responsible for customs fees/duties (Chamomile and Lace cannot estimate these charges).

4. Shipping Restrictions

• Fragile Items (e.g., glass bottles) ship with extra padding.

• Temperature-Sensitive Products (e.g., body butters) may require expedited shipping in hot/cold weather.

5. Tracking & Lost Packages

• Track your order via the link in your shipping confirmation.

• If your package is lost in transit, contact us within 30 days for assistance.

6. Returns & Damaged Items

• Shipping costs are non-refundable.

• If your item arrives damaged, email support@chamomileandlace.com within 48 hours with photos for a replacement/refund.

7. Holiday Shipping Deadlines

Refer to our Holiday Shipping Calendar  for guaranteed delivery dates.

Need Help?
Contact us at support@chamomileandlace.com or call [972] 565-6994.